1. Information We Collect
We collect information you provide directly to us when you use our services. This includes:
- Contact Information: Your name, email address, phone number, and physical address when you submit a sell or repair request.
- Device Information: Details about the device you are selling or repairing, including model, condition, and any issues.
- Communication Data: Records of your communications with our customer support team.
2. How We Use Your Information
Your information is used to:
- Process your sell or repair requests.
- Communicate with you regarding quotes, appointments, and service updates.
- Improve our services and customer experience.
- Send you marketing communications, should you opt-in.
3. Data Security and Erasure
We take your data privacy seriously. All devices sold to PhoneSouq undergo a certified, multi-pass data wipe process to ensure all your personal information is permanently destroyed and unrecoverable. We are not responsible for data left on devices handed over for repair, and we urge you to back up your data beforehand.
4. Your Rights
In accordance with UAE laws, you have the right to access, correct, or request the deletion of your personal data. To make such a request, please contact us through our official channels.